Refund and Returns Policy

At Top Store (https://topstore-eg.com/), customer satisfaction is our top priority. This policy outlines the conditions under which refunds or returns are accepted.

1. Eligibility for Returns

• Returns are accepted within 14 days of purchase.
• Products must be unused, in their original packaging, and include all accessories, manuals, and proof of purchase.

Non-Returnable Items:

• Opened or used items.
• Software, gift cards, or downloadable products.
• Products damaged due to misuse or accidents.

2. Return Process

1. Initiate Return Request: Contact us via email or phone to begin the return process.
2. Inspection: Returned items will be inspected upon receipt to confirm eligibility.
3. Approval/Denial: Refunds will be approved or denied based on inspection results.

Contact Details:

• Email: [Insert Email]
• Phone: +20 01150514774

3. Refund Policy

• Refunds are processed within 7-10 business days after return approval.
• Refunds will be issued via the original payment method.
• Shipping fees are non-refundable.

4. Exchange Policy

We allow exchanges for defective or damaged items within 14 days of purchase. If the same product is unavailable, you can select a similar product of equal value or request a refund.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery.
• Provide photos or videos as proof for faster resolution.
• We will arrange for replacement or refund after verification.

6. Return Shipping Costs

• Customers are responsible for return shipping fees unless the item is defective or shipped in error.
• Use a trackable shipping service to ensure we receive your returned product.

7. Final Sale Items

Products marked as “Final Sale” or “Clearance” are not eligible for returns, refunds, or exchanges.